State Farm® Insurance Agent Lou Crawford
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ariana olivares
September 24, 2024
5
out of
5
rating by ariana olivares
"Carol was AMAZING! She was so helpful with the whole process especially for someone who got a new car and new to adulthood haha. She was so helpful and attentive."
Adela Yajure
August 27, 2024
5
out of
5
rating by Adela Yajure
"Excelente servicio Carol de la Peña"
Sammy Turnpike
August 15, 2024
5
out of
5
rating by Sammy Turnpike
"Robert is a great guy and really helpful me get a wonderful insurance price I was looking for. Thank you Robert. I am referring more people to you. Thanks. Sammy"
Susan B Cohrs
August 2, 2024
5
out of
5
rating by Susan B Cohrs
"In early May of this year I awoke to almost 2 inches of standing water in the lower floor of my townhome...I had downsized to simplfy life after losing my husband in 2020...I knew suddenly that I was in big trouble when I followed the water into my beautiful living room, all hardwoods throughout, all carpeted closets, baseboards, cabinets, drywall already showing the signs of damage. I was devastated, frightened and thoroughly confused about managing this disaster. Then I called the number on my State Farm card and an army of workers showed up and started the terrible process of demolishing my home, necessary to find the source of the slab leak, dry out the damage and begin repairs...State Farm relocated me to a suitable local hotel one mile from home and I'm still here three months later. I even have my small dog with me...the work is beginning to look like it will end in the next month or so but it's been a difficult path seeing life turned upside down...until realizing what a blessing "replacement cost insurance" is and how extensive the coverage can be...Fortunately, a qualified general contractor took my project and between him and the State Farm office, Lou Caballero Crawford, the massive project with so much documentation and expense got underway...I want to commend this insurance company, their policies, the staff and communications processes that are getting me through what looked insurmountable at the beginning...it's taken a competent, caring team of people to provide funds to restore my home. It's not over yet but I'm greatly comforted to know that I have the right insurance company and people to keep me from facing a dark future of loss and relocation when I hope to remain in my current townhome for the duration. So MANY thanks to Lou's team, Linda French, Carol and the multiple others who've steered the restoration. This company has lived up to its reputation, something not every company is living up to these days. Thanks again. Sincerely, Susan Cohrs"
Douglas Castillo
July 17, 2024
5
out of
5
rating by Douglas Castillo
"Excelente atención muy agradecido por sus servicios"
We responded:
"Gracias por compartir tu experiencia con nuestro equipo. Muy agradecida for tu patrocinio y me alegra que los servicios haigan sido excelentes. Esperamos seguir sirviendote y no dudes en llamar con cualquier pregunta. Lou Thank you, Douglas, for sharing your experience with my team. We’re grateful for your support. I’m thrilled you found our services excellent and hope to continue to assist you at that level. If you have any question, please let us know! - Lou"
Nicole Beck
July 3, 2024
5
out of
5
rating by Nicole Beck
"Carol and Lou are great! They're very informative and always make recommendations based on my personal situation to get the best coverage, and make me aware of any discounts I'm eligible for. Highly recommend"
We responded:
"Thank you, Nicole, for your kind words! I’m thrilled that Carol and I have been very informative to you and able to assist you. Your recommendation means a lot to us. If you need any help, please don't hesitate to reach out. We're here to help! – Lou"
Juan Garcia
July 2, 2024
5
out of
5
rating by Juan Garcia
"I cant express how pleased I am with State Farm as a whole but specifically working with Carol De La Peña! Shes completely knowledgeable, kind, available when I need her, responsive via Email and quick to answer the phone or give a call back. Carol has made the difference on staying with State Farm and choosing not to look elsewhere. 5/5 Stars for sure! Id give more stars if I could!"
We responded:
"Thank you, Juan, for your kind words! I’m thrilled how pleased you are with my team, specifically with Carol De La Peña. Her knowledge, kindness, and responsiveness truly makes a difference in my team. I’m glad Carol has made such a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. We're here to help! - Lou "
Kwanetta Davis
June 26, 2024
5
out of
5
rating by Kwanetta Davis
"I opened my first renters policy with Carol and she made the process super simple and with a great rate as well! I also received a follow up call from Lou! Yes, an agent who actually cares about you and your policies enough to reach out and make sure you understand what coverage you have! She was very informative and you can tell she loves her career! Thank you both ladies for your exemplary work!"
We responded:
"Thank you, Kwanetta, for your kind words! I’m thrilled that Carol made opening your first renters plan simple. I’m glad I could help by following up to ensure you understood your coverage. We appreciate your recognition of our exemplary work. If you need further assistance, please don't hesitate to reach out. We're here to help! - Lou"
Victor Miranda
June 21, 2024
5
out of
5
rating by Victor Miranda
"Friendly Knowledge Humor Almost to god to be true But it is ….😁😁✌🏽✌🏽✌🏽"
We responded:
"Victor thank you so much for your fantastic feedback! I’m thrilled you found my team friendly, knowledgeable, and humorous. I’m glad to know your experience was as good as it sounds! If you need further assistance, please don't hesitate to reach out. We're here to help! - Lou"
Sreenivas Vajja
June 12, 2024
5
out of
5
rating by Sreenivas Vajja
"Carol is awesome... have lot of patience to explain all the options and help the people to find best deal for auto insurance."
We responded:
"Thank you, Sreenivas, for your kind words! I’m delighted Carol was patient and thorough in explaining all your auto insurance options and helped you pick the one that most fits your needs. If you need further assistance or have any questions, please don't hesitate to reach out. We're here to help! – Lou"
sharon casebolt
May 15, 2024
5
out of
5
rating by sharon casebolt
"Great service! I would recommend this company to everyone. Very professional people working here."
We responded:
"Thank you, Sharon, for such high praise! My team and I thoroughly enjoyed assisting you. We appreciate your recommendation and hope for many successful years to come! – Lou "
andrew barner
February 2, 2024
5
out of
5
rating by andrew barner
"Lou was wonderful at helping me navigate through my claim. i highly 100% recommend her office!"
We responded:
"Andrew, thank you for leaving us a review! It's wonderful to hear that I was able to assist you effectively. Helping our customers navigate through such processes is part of what makes our service special. Your high recommendation is greatly appreciated!"
Roberto Moreno
February 1, 2024
5
out of
5
rating by Roberto Moreno
"Lou y su equipment me han atendido por años, la recomiendo completamente!"
We responded:
"¡Gracias por tu entusiasta recomendación, Roberto! Es maravilloso saber que has tenido una experiencia positiva con nuestro equipo a lo largo de los años. Nos alegra saber que hemos cumplido con sus expectativas. ¡Gracias por elegir a State Farm de Lou Crawford! "
Derrick Moore
January 27, 2024
5
out of
5
rating by Derrick Moore
"I have been with Lou @ State Farm for many years and I would recommend her to anyone. The knowledge and experience she has displayed in the life of me and my family is incredible. She cares about the needs of my family from a holistic perspective with our insurance needs. In addition, when there are changes in the industry, we meet to discuss how it could affect us. Lou C is truly a blessing in our lives. She cares about people, not just another sale."
We responded:
"Reading your kind words has truly made my day, Derrick! It's been a pleasure serving you and your family over the years. My goal has always been to provide you with great coverage for your insurance needs and keep you informed about changes in the industry. Knowing that I've made a positive impact on your life is the greatest compliment I could receive! Your recommendation means the world to me. Thank you so much! - Lou Crawford State Farm Insurance Office, Dallas TX"
Matthew Kwan
January 27, 2024
5
out of
5
rating by Matthew Kwan
"Lou and her staff are super kind and helpful! I received excellent customer service which is always nice to have especially after moving from out of state. Thanks!"
We responded:
"Your wonderful feedback truly made my day, Matthew! It's heartwarming to hear that you felt our team's kindness and helpfulness, as we always aim to provide the best service possible. Moving from out of state can be a big transition, and I am thrilled we could make it a bit easier for you. Welcome to the Lou Crawford State Farm family! - Lou Crawford State Farm Insurance Office, Dallas TX"
Spydr-Bro
January 21, 2024
5
out of
5
rating by Spydr-Bro
"Ms. Lou and her staff are amazing. They’re always around to answer any questions I may have and also following up with me in a timely manner"
We responded:
"Thank you for your kind words! I am thrilled to know that you're pleased with the service you've received from our State Farm office. Our team is always happy to assist you and answer any insurance questions you may have. It's been a pleasure! -Lou Crawford"
abi alvarenga
May 25, 2023
5
out of
5
rating by abi alvarenga
"Lou has helped me and my family for years now. She is amazing as well as her whole team."
We responded:
"Thank you Abi for taking the time to leave our State Farm Insurance Office a 5 star Google review. It's been my pleasure assisting you with your insurance needs. I will be sure to share your kind words with the team as I know they will appreciate them. Have a great Memorial Day Weekend! - Lou Crawford State Farm Insurance Agent, Dallas TX"
Mercedes Walker
May 20, 2023
5
out of
5
rating by Mercedes Walker
"Phenomenal service and great prices. Highly recommend!"
We responded:
"Thank you Mercedes for writing us a 5 star Google review! Glad to hear we were able to provide you with a better insurance experience! Have a great long weekend! - Lou Crawford State Farm Insurance Agent, Dallas TX"
Alexis Bailey
March 29, 2023
5
out of
5
rating by Alexis Bailey
"Maria Vicente took care of all my insurance needs perfectly today! I’m happy me and my husband are with the State Farm family!"
We responded:
"Thank you so much Alexis for taking the time to write a review of your recent experience with Maria at our State Farm office. We are thrilled to hear that she was able to take care of all of your insurance needs and provide you and your husband with the excellent service that we strive to deliver to all of our customers. – Lou Caballero Crawford State Farm Insurance, Dallas TX"
Rodrigo Gonzalez
March 14, 2023
5
out of
5
rating by Rodrigo Gonzalez
"Indiscutiblemente el servicio es excelente! Ya tengo anos y Lou siempre dispuesta a responder todas mis dudas. La recomiendo!"
We responded:
"Muchas gracias por tomarte el tiempo de escribir una reseña sobre tu experiencia con nuestro equipo! Nos complace saber que has recibido un servicio excelente y que has confiado en nosotros durante años para tus necesidades de seguros. Lou Caballero Crawford State Farm Insurance, Dallas TX"
Ashley Ventura
February 24, 2023
5
out of
5
rating by Ashley Ventura
"Excelente 👌"
We responded:
"¡Gracias por recomendar nuestra oficina de seguros de State Farm! - Lou"
Ali Asiri
February 18, 2023
5
out of
5
rating by Ali Asiri
"I had a wonderful experience calling Maria about my car insurance. Everything was explained in details and the process of getting insurance went smoothly and professionally. I highly recommend Maria Vicente and Lou Caballero Crawford for all of your insurance needs."
We responded:
"Wow! Thank you for your kind words and recommendation Ali! Maria is extremely passionate about assisting our policy holders with their insurance needs. Maria, as well as the entire staff in our office wants to make sure everyone leaves our office with their questions answered. Thanks for recommending the Lou Caballero Crawford State Farm Insurance office to the Dallas community! - Lou"
James
February 17, 2023
5
out of
5
rating by James
"Always great service from Lou and team"
We responded:
"Thank you James for taking the time to write our State Farm Insurance office a 5 star Google review! So glad to hear you are pleased with service you have received from our State Farm Insurance office. I will let the team know tomorrow as I know it will put a smile on their faces! Thanks again for recommending us. - Lou"
Shaher Walid
February 15, 2023
5
out of
5
rating by Shaher Walid
"I went to the office they are professionals , Lou & Maria helped me with my auto policy in just 15 min"
We responded:
"Thank you Shaher for taking the time to leave our State Farm Office a 5 star Google review. Maria and I are proud to be your State Farm Insurance office and work with you regarding your auto insurance policy. We look forward to working with you. – Lou"
Nolin Wheeler
February 14, 2023
5
out of
5
rating by Nolin Wheeler
"Maria was amazing with me with the Lou Caballero Crawford Team. She explained and was patient and was very informative!"
We responded:
"We appreciate you taking the time to write our State Farm Office a 5 star Google review. We’re so lucky to have Maria on our team, she’s a gem to work with. Our team takes great pride in providing our agents with a better insurance experience. We hope you have a great rest of your week. – Lou"