State Farm® Insurance Agent Lou Crawford

"My name is Rita Hector and I have been with State Farm since 2015. I was saddened when Mr Baker past, wonderful gentleman. I follow Ms Carol over to this State Farm where Lou is the manager. I stoll have a product with them and they have always and I mean always been nice and professional. My daughter, Autumn Catherine cancel a bundle with them not because of them but a young man name Ethan who has been answering their calls and is very rude and unprofessional. It was brought to my attention by my daughter and I instructed her to let me converse with him for now. I too got the same results from him rude and disrespectful. I am a disable veteran, so I can take alot, but he will cause them to lose lots of Loyal customers because of his actions. So I felt the need to tell Lou and Carol hopefully in the near future I can add more of your services than this 1 that I still have. Thank you ladies for great services and sorry that my daughter was so offended by one person in your office to give you a bad review...blessings"

"Carol was extremely helpful in providing each and every info while purchasing the policy. She was also very prompt in communication and has guided us all the way until the policy was purchased. I would highly recommend!"

"Very unprofessional the only person at this job that is professional and courtesy is Miss Carol. I wouldn't recommend this place to anyone"

"Carol was AMAZING! She was so helpful with the whole process especially for someone who got a new car and new to adulthood haha. She was so helpful and attentive."

"Excelente servicio Carol de la Peña"

"Robert is a great guy and really helpful me get a wonderful insurance price I was looking for. Thank you Robert. I am referring more people to you. Thanks. Sammy"

"In early May of this year I awoke to almost 2 inches of standing water in the lower floor of my townhome...I had downsized to simplfy life after losing my husband in 2020...I knew suddenly that I was in big trouble when I followed the water into my beautiful living room, all hardwoods throughout, all carpeted closets, baseboards, cabinets, drywall already showing the signs of damage. I was devastated, frightened and thoroughly confused about managing this disaster. Then I called the number on my State Farm card and an army of workers showed up and started the terrible process of demolishing my home, necessary to find the source of the slab leak, dry out the damage and begin repairs...State Farm relocated me to a suitable local hotel one mile from home and I'm still here three months later. I even have my small dog with me...the work is beginning to look like it will end in the next month or so but it's been a difficult path seeing life turned upside down...until realizing what a blessing "replacement cost insurance" is and how extensive the coverage can be...Fortunately, a qualified general contractor took my project and between him and the State Farm office, Lou Caballero Crawford, the massive project with so much documentation and expense got underway...I want to commend this insurance company, their policies, the staff and communications processes that are getting me through what looked insurmountable at the beginning...it's taken a competent, caring team of people to provide funds to restore my home. It's not over yet but I'm greatly comforted to know that I have the right insurance company and people to keep me from facing a dark future of loss and relocation when I hope to remain in my current townhome for the duration. So MANY thanks to Lou's team, Linda French, Carol and the multiple others who've steered the restoration. This company has lived up to its reputation, something not every company is living up to these days. Thanks again. Sincerely, Susan Cohrs"

"Excelente atención muy agradecido por sus servicios"

"Carol and Lou are great! They're very informative and always make recommendations based on my personal situation to get the best coverage, and make me aware of any discounts I'm eligible for. Highly recommend"

"I cant express how pleased I am with State Farm as a whole but specifically working with Carol De La Peña! Shes completely knowledgeable, kind, available when I need her, responsive via Email and quick to answer the phone or give a call back. Carol has made the difference on staying with State Farm and choosing not to look elsewhere. 5/5 Stars for sure! Id give more stars if I could!"

"I opened my first renters policy with Carol and she made the process super simple and with a great rate as well! I also received a follow up call from Lou! Yes, an agent who actually cares about you and your policies enough to reach out and make sure you understand what coverage you have! She was very informative and you can tell she loves her career! Thank you both ladies for your exemplary work!"

"Friendly Knowledge Humor Almost to god to be true But it is ….😁😁✌🏽✌🏽✌🏽"

"Carol is awesome... have lot of patience to explain all the options and help the people to find best deal for auto insurance."

"Great service! I would recommend this company to everyone. Very professional people working here."

"Lou was wonderful at helping me navigate through my claim. i highly 100% recommend her office!"

"Lou y su equipment me han atendido por años, la recomiendo completamente!"

"I have been with Lou @ State Farm for many years and I would recommend her to anyone. The knowledge and experience she has displayed in the life of me and my family is incredible. She cares about the needs of my family from a holistic perspective with our insurance needs. In addition, when there are changes in the industry, we meet to discuss how it could affect us. Lou C is truly a blessing in our lives. She cares about people, not just another sale."

"Lou and her staff are super kind and helpful! I received excellent customer service which is always nice to have especially after moving from out of state. Thanks!"

"Ms. Lou and her staff are amazing. They’re always around to answer any questions I may have and also following up with me in a timely manner"

"Lou has helped me and my family for years now. She is amazing as well as her whole team."

"Phenomenal service and great prices. Highly recommend!"

"Maria Vicente took care of all my insurance needs perfectly today! I’m happy me and my husband are with the State Farm family!"

"Indiscutiblemente el servicio es excelente! Ya tengo anos y Lou siempre dispuesta a responder todas mis dudas. La recomiendo!"

"Excelente 👌"

"I had a wonderful experience calling Maria about my car insurance. Everything was explained in details and the process of getting insurance went smoothly and professionally. I highly recommend Maria Vicente and Lou Caballero Crawford for all of your insurance needs."