State Farm® Insurance Agent Lou Crawford

"I’ve been a member/client with State Farm and Lou Crawford for years! They are outstanding and answer questions right away and give wonderful attention to details!! They have always been a big help!! I would highly recommend State Farm and Lou Crawford!"

"Service was Great! Called in for a quote and they treated me amazing. Really good prices and great customer service."

"Lou has been my agent for over 20 years. She’s and her entire team are top notch agents. You won’t find a better person to handle your insurance needs"

"Me encanta este lugar 10/10 lo recomiendo. El equipo siempre va más allá sin preguntar."

"Excelente atención su amabilidad y experiencia hacen que uno quede satisfecho con su servicio 10 de 10 y lo mejor que te ayudan en el idioma con el que mejor te sientas confortable Lu y su equipo de trabajo son muy amables que Dios les bendiga . Gracias por toda su ayuda ."

"We have been with State Farm for over 35 years and when we moved to Dallas, we met with many SF agents. Lou was by far the best agent we spoke with and her team is amazing. Whenever I have an issue, I always am fortunate enough to get Carol who is patient, listens to all my complaints, and we always enjoy a good laugh on every call. Lou is always there if I need her to be as well and she will walk me through my annual policies to ensure I am getting the best rates possible. Wouldn't use anyone else for my SF insurance needs! They are the best!"

"She is so helpful"

"Carol is the absolute epitome of what class, care, competency and customer service is all about. I called at 455pm on a Friday to be insured and she had me taken care within an hour. Of all the quotes and agents I dealt with, Carol by far superseded all expectations and made my insurance policy buying experience worth it. 10/10 most definitely recommend!!!"

"Carol at StateFarm helped me bind HOA insurance for a new multifamily development and also for a rental duplex. She was responsive throughout the process and helped me work through finding the best price for the full coverage that I needed. I have the highest regard for Carol’s professionalism and knowledge. Thank you Carol."

"My name is Rita Hector and I have been with State Farm since 2015. I was saddened when Mr Baker past, wonderful gentleman. I follow Ms Carol over to this State Farm where Lou is the manager. I stoll have a product with them and they have always and I mean always been nice and professional. My daughter, Autumn Catherine cancel a bundle with them not because of them but a young man name Ethan who has been answering their calls and is very rude and unprofessional. It was brought to my attention by my daughter and I instructed her to let me converse with him for now. I too got the same results from him rude and disrespectful. I am a disable veteran, so I can take alot, but he will cause them to lose lots of Loyal customers because of his actions. So I felt the need to tell Lou and Carol hopefully in the near future I can add more of your services than this 1 that I still have. Thank you ladies for great services and sorry that my daughter was so offended by one person in your office to give you a bad review...blessings"

"Carol was extremely helpful in providing each and every info while purchasing the policy. She was also very prompt in communication and has guided us all the way until the policy was purchased. I would highly recommend!"

"Very unprofessional the only person at this job that is professional and courtesy is Miss Carol. I wouldn't recommend this place to anyone"

"Carol was AMAZING! She was so helpful with the whole process especially for someone who got a new car and new to adulthood haha. She was so helpful and attentive."

"Excelente servicio Carol de la Peña"

"Robert is a great guy and really helpful me get a wonderful insurance price I was looking for. Thank you Robert. I am referring more people to you. Thanks. Sammy"

"In early May of this year I awoke to almost 2 inches of standing water in the lower floor of my townhome...I had downsized to simplfy life after losing my husband in 2020...I knew suddenly that I was in big trouble when I followed the water into my beautiful living room, all hardwoods throughout, all carpeted closets, baseboards, cabinets, drywall already showing the signs of damage. I was devastated, frightened and thoroughly confused about managing this disaster. Then I called the number on my State Farm card and an army of workers showed up and started the terrible process of demolishing my home, necessary to find the source of the slab leak, dry out the damage and begin repairs...State Farm relocated me to a suitable local hotel one mile from home and I'm still here three months later. I even have my small dog with me...the work is beginning to look like it will end in the next month or so but it's been a difficult path seeing life turned upside down...until realizing what a blessing "replacement cost insurance" is and how extensive the coverage can be...Fortunately, a qualified general contractor took my project and between him and the State Farm office, Lou Caballero Crawford, the massive project with so much documentation and expense got underway...I want to commend this insurance company, their policies, the staff and communications processes that are getting me through what looked insurmountable at the beginning...it's taken a competent, caring team of people to provide funds to restore my home. It's not over yet but I'm greatly comforted to know that I have the right insurance company and people to keep me from facing a dark future of loss and relocation when I hope to remain in my current townhome for the duration. So MANY thanks to Lou's team, Linda French, Carol and the multiple others who've steered the restoration. This company has lived up to its reputation, something not every company is living up to these days. Thanks again. Sincerely, Susan Cohrs"

"Excelente atención muy agradecido por sus servicios"

"Carol and Lou are great! They're very informative and always make recommendations based on my personal situation to get the best coverage, and make me aware of any discounts I'm eligible for. Highly recommend"

"I cant express how pleased I am with State Farm as a whole but specifically working with Carol De La Peña! Shes completely knowledgeable, kind, available when I need her, responsive via Email and quick to answer the phone or give a call back. Carol has made the difference on staying with State Farm and choosing not to look elsewhere. 5/5 Stars for sure! Id give more stars if I could!"

"I opened my first renters policy with Carol and she made the process super simple and with a great rate as well! I also received a follow up call from Lou! Yes, an agent who actually cares about you and your policies enough to reach out and make sure you understand what coverage you have! She was very informative and you can tell she loves her career! Thank you both ladies for your exemplary work!"

"Friendly Knowledge Humor Almost to god to be true But it is ….😁😁✌🏽✌🏽✌🏽"

"Carol is awesome... have lot of patience to explain all the options and help the people to find best deal for auto insurance."

"Great service! I would recommend this company to everyone. Very professional people working here."

"Lou was wonderful at helping me navigate through my claim. i highly 100% recommend her office!"

"Lou y su equipment me han atendido por años, la recomiendo completamente!"